Terms & Conditions
Olivia & James Charleston
Last updated: June 2, 2025
Welcome to Olivia & James Charleston. These Terms & Conditions apply to your use of our website and to all purchases made through our online store.
By visiting our website or placing an order, you agree to these Terms & Conditions and the policies referenced throughout them.
1. Online Store Terms
By using our website, you confirm that you are legally permitted to enter into purchases in your place of residence.
You may not use our website, products, or services for unlawful or unauthorized purposes. You may also not interfere with the security or proper operation of our website.
2. Product Information
We make every reasonable effort to present our products accurately.
Product colors may appear slightly different depending on your screen, lighting, and device settings. Measurements may also vary slightly where products are measured by hand.
We reserve the right to correct errors in product descriptions, pricing, promotions, availability, or other information on our website.
3. Prices & Promotions
All prices displayed on our website are in U.S. dollars unless stated otherwise.
Prices, promotions, discounts, and product availability may change without prior notice.
Promotional offers may be subject to additional conditions and may end or change at any time.
Where automatic volume discounts or other promotional discounts apply, the applicable discount will be shown during checkout.
4. Orders & Payment
An order is considered placed once checkout has been completed successfully.
We reserve the right to refuse, limit, or cancel an order where necessary, including in cases involving suspected fraud, incorrect pricing, payment issues, unusual purchasing activity, or product availability.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing complete and accurate billing, contact, and shipping information.
5. Order Changes & Cancellations
We begin processing orders as quickly as possible.
If you need to change or cancel your order, please contact support@oliviajamesco.com as soon as possible.
Once processing or fulfillment has begun, we cannot guarantee that changes or cancellations can still be made.
If your order can no longer be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.
6. Processing & Delivery
Orders are generally processed within 1 to 3 business days.
After dispatch, estimated delivery is generally 7 to 20 business days, depending on the destination, carrier availability, seasonal demand, and other circumstances.
Delivery estimates are not guaranteed delivery dates.
For complete information, please review our Shipping Policy.
7. Returns & Refunds
Eligible purchases may be returned in accordance with our 30-Day Return & Refund Policy.
Before returning an item, you must contact support@oliviajamesco.com and receive the appropriate return instructions.
Please do not return items without authorization.
8. Accuracy of Information
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct these errors and update information where appropriate, including after an order has been submitted.
If an error materially affects an order that you have already placed, we will contact you where appropriate.
9. Third-Party Services
Our website may use third-party services, applications, payment providers, analytics tools, or links.
These third parties may operate under their own terms and privacy policies. Olivia & James Charleston is not responsible for third-party websites or services outside our control.
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, graphics, design elements, and other original materials, belongs to Olivia & James Charleston or is used with appropriate authorization.
Content may not be reproduced, distributed, or commercially used without permission.
11. Prohibited Use
You may not use our website to engage in unlawful activity, distribute malicious software, attempt unauthorized access, interfere with website functionality, collect information unlawfully, impersonate another person, or infringe upon the rights of others.
We reserve the right to restrict access to our services where misuse is identified.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Olivia & James Charleston will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded or limited.
13. Changes to These Terms
We may update these Terms & Conditions when our services, business practices, or applicable requirements change.
The latest version will always be published on this page with the applicable update date.
14. Governing Law
These Terms & Conditions are governed by applicable United States law.
Any mandatory consumer protection rights available to you under applicable law remain unaffected.
Business Information
Olivia & James Charleston is an online store operated by Ronix Commerce, a business registered in the Netherlands.
Legal business name: Ronix Commerce
Chamber of Commerce registration number: 90523415
Country of registration: Netherlands
Email: support@oliviajamesco.com
15. Contact Us
Questions about these Terms & Conditions can be sent to:
Olivia & James Charleston
Email: support@oliviajamesco.com
Monday to Friday: 9:00 AM to 6:00 PM ET
Saturday and Sunday: 10:00 AM to 4:00 PM ET