Return & Refund Policy
Olivia & James Charleston
Last updated: June 2, 2025
We want you to feel comfortable shopping with Olivia & James Charleston. If your purchase is not quite right, eligible items may be returned within 30 days of delivery.
Please contact us before returning anything so our customer care team can provide the correct instructions.
1. 30-Day Return Window
You may request a return within 30 days from the date your order was delivered.
To start your return, email support@oliviajamesco.com with:
• Your order number.
• The item or items you wish to return.
• The reason for your return.
• Clear photographs where the item is damaged, defective, or incorrect.
Please do not send an item back before receiving return instructions from us.
2. Return Eligibility
To qualify for a return, the item must be:
• Unworn beyond reasonable fitting.
• Unused.
• Unwashed.
• Undamaged.
• In its original condition.
• Returned with its original tags and labels where applicable.
Proof of purchase may be required.
3. How to Return an Item
Contact support@oliviajamesco.com before returning your order.
Once your request has been reviewed, our customer care team will provide the appropriate return instructions and return address.
Please do not automatically return your purchase to the address shown on the original parcel.
Unauthorized returns may not be accepted.
4. Return Shipping Costs
For standard returns, return shipping costs are the responsibility of the customer.
Depending on the return location, international shipping costs or other return-related charges may apply.
We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.
For verified damaged, defective, or incorrect products, we will work with you on an appropriate solution and cover return shipping where we require the product to be returned.
5. Damaged, Defective or Incorrect Items
If something arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email support@oliviajamesco.com with your order number, a description of the issue, and clear photographs.
Once reviewed, we may offer an appropriate solution such as a replacement, refund, or another resolution agreed with you.
6. Non-Returnable Items
Certain products may not qualify for return for hygiene or safety reasons once opened or used.
These may include underwear, swimwear, jewelry, personalized products, or other hygiene-sensitive products where applicable.
Any applicable exclusion does not affect your rights where an item arrives damaged, defective, incorrect, or where applicable law provides otherwise.
7. Exchanges
If you would like a different size or item, please contact support@oliviajamesco.com.
Where an exchange can be arranged, our customer care team will explain the available options.
Availability of replacement sizes or products cannot be guaranteed.
8. Alternative Solutions
Some returns can be expensive or inconvenient to ship.
Depending on the circumstances, we may offer an alternative solution, such as store credit, a replacement, or a partial refund.
You are free to accept or decline an alternative proposal where your return otherwise qualifies under this policy.
9. Refunds
Once a returned item has been received and inspected, we will notify you about the status of your return.
If approved, your refund will be issued to the original payment method.
Please allow up to 14 days after approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
We do not charge a restocking fee.
10. Order Cancellations
If you would like to cancel an order, contact support@oliviajamesco.com as soon as possible.
Once processing or fulfillment has begun, cancellation may no longer be possible.
If we cannot cancel the order, you may request a return after delivery under this policy.
11. Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us immediately. We will try to correct the address if fulfillment has not yet progressed too far, but changes cannot be guaranteed.
12. Contact Us
For questions about a return, refund, or exchange:
Olivia & James Charleston
Email: support@oliviajamesco.com
Monday to Friday: 9:00 AM to 6:00 PM ET
Saturday and Sunday: 10:00 AM to 4:00 PM ET