1. Our 30-Day Return Window

You may request a return within 30 days from the date your order was delivered.

To begin a return, please contact us at support@oliviajamesco.com .

2. Return Eligibility

We understand that trying something on is part of finding the right piece. To remain eligible for return, however, an item should be returned in a condition suitable for resale.

Unless otherwise required by applicable law, returned items should be:

• unworn other than for reasonable fitting;
• unused and unwashed;
• free from damage, stains, odors or signs of wear;
• in their original condition;
• returned with original tags or labels where applicable.

Proof of purchase or other order information may be required before a return can be completed.

3. How to Return an Item

Once your return request has been reviewed, our customer care team will provide the appropriate instructions and return destination.

Please follow those instructions carefully and do not automatically return your purchase to the address printed on the original shipping parcel.

Returns sent without prior authorization or to an incorrect address may be delayed, refused or become more difficult to process.

4. Return Shipping

For standard returns, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.

The return destination may differ depending on the product, fulfillment partner or circumstances of the order. Shipping charges associated with the return may therefore vary.

We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking information until the return has been completed.

If we confirm that an item arrived damaged, defective or incorrect, we will work with you on the appropriate solution and, where we require the item to be returned, provide instructions regarding eligible return shipping costs.

5. Damaged, Defective or Incorrect Items

Please include your order number, a description of the issue and clear photographs showing the item and, where relevant, its packaging.

Once reviewed, an appropriate resolution may include a replacement, refund or another solution agreed with you, depending on the circumstances.

6. Items That May Not Be Eligible for Return

Certain items may be excluded from standard returns where hygiene, health, safety, customization or the nature of the product makes resale inappropriate.

Depending on the product, this may include:

• underwear or intimate apparel;
• certain swimwear where hygiene protection has been removed;
• opened or used hygiene-sensitive products;
• personalized or made-to-order products;
• items that show signs of wear, washing or damage after delivery.

Any exclusion is subject to applicable consumer rights and does not remove rights that may apply when an item is damaged, defective, incorrect or otherwise not supplied as required by law.

7. Exchanges

If you would prefer another size, color or product, please contact our customer care team.

Where an exchange can reasonably be arranged, we will explain the available options.

Replacement sizes, colors and products are subject to availability and cannot always be guaranteed.

8. Alternative Solutions

In some circumstances, returning an item can be disproportionately expensive or inconvenient.

Depending on the circumstances, our team may offer an alternative resolution such as:

• store credit;
• a replacement item;
• a partial refund;
• another mutually agreed solution.

Where your return otherwise qualifies under this policy, you are free to accept or decline an alternative proposal.

9. Refunds

Once an eligible returned item has been received and reviewed, we will notify you regarding the status of your return.

If the refund is approved, it will be issued to the original payment method unless another arrangement is required or agreed.

Please allow up to 14 days after approval for us to process an eligible refund.

After the refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account. This additional processing time is outside our direct control.

Olivia & James Boston does not charge a restocking fee for eligible standard returns.

10. Shipping Charges & Refunds

Complimentary standard shipping does not create a separate shipping amount to refund.

If you selected and paid for an optional upgraded shipping method, whether that additional shipping charge is refundable will depend on the circumstances and any rights provided by applicable law.

11. Order Changes & Cancellations

We begin preparing orders as quickly as possible.

If you would like to change or cancel an order, please contact us as soon as possible.

We will make every reasonable effort to assist, but once processing or fulfillment has progressed, cancellation or modification may no longer be possible.

If your order can no longer be canceled, you may request an eligible return after delivery under this policy.

12. Incorrect Addresses, Refused Deliveries & Returned Packages

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error after ordering, please contact us immediately. We will try to assist before fulfillment progresses, but changes cannot be guaranteed.

If a package is returned because of an incorrect address, failed delivery, refusal of delivery or another carrier-related reason, please contact us so we can review the situation and explain the available options.

Where permitted by applicable law, additional shipping costs resulting from incorrect customer-provided information or a requested reshipment may be the responsibility of the customer.

13. Returns Lost in Transit

Until a return has been received at the instructed return destination, we may need tracking or shipping evidence before we can confirm receipt.

This is why we strongly recommend using a tracked return service and retaining your receipt.

If a return shipment is lost, please contact the carrier and our customer care team so the available information can be reviewed.

14. Your Consumer Rights

This policy describes the return options offered by Olivia & James Boston.

Nothing in this policy is intended to exclude, restrict or replace mandatory consumer rights that cannot legally be waived under applicable law.

15. We're Here to Help

Returns should not feel more complicated than they need to be.

If you are unsure whether your item qualifies or simply need help understanding the next step, our Olivia & James customer care team will be happy to assist.