↓ Please check our Frequently Asked Questions below before contacting us. If you still need help, we're always happy to assist.
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Contact us
We'd love to hear from you. Whether it's a question about sizing, your order, or anything else, our team is here to help — just fill out the form below and we'll be in touch soon.
We’re here to help
Reach out anytime using the form, or email us directly at support@oliviajamesco.com — we typically respond within one business day.
- Mon – Fri, 9am – 5pm
Frequently asked questions
Shop with confidence. Here's what our customers ask most.
Do you offer free shipping?
Yes — every order ships free across the U.S., every day, no minimum required. Once your order ships, you'll get a confirmation email with tracking.
What Is Your Return Policy?
Every order comes with a 30-day money-back guarantee. If something isn't quite right, email support@oliviajamesco.com within 30 days of delivery with your order number, and our team will walk you through the next steps.
What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay, all through secure, encrypted checkout.
How Can I Track My Order?
You'll receive a shipping confirmation email with tracking as soon as your order is on its way, so you always know where it is.
Need To Update Your Order?
We start preparing orders quickly after they're placed. If you need to change a size, color, or shipping address, email support@oliviajamesco.com right away and we'll update it for you if your order hasn't shipped yet.
How Can I Reach Customer Support?
Have another question? Email us anytime at support@oliviajamesco.com and a member of our team will get back to you personally.