Privacy Policy

Olivia & James Charleston

Last updated: June 2, 2025

This Privacy Policy applies to all services provided by Olivia & James Charleston, reachable at support@oliviajamesco.com and located in Charleston. We respect the privacy of our customers and handle the personal information you provide us with care, in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

We collect personal information that you provide when placing an order, creating an account, or contacting our customer service, including:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment information (processed through our payment providers and not stored on our servers)

• IP address and device/browser data

• Order and transaction history

• Website activity and behavioral data (via cookies)

2. How We Use Your Information

• Processing, shipping, and invoicing your orders.

• Providing customer service and support.

• Sending order updates, tracking information, and relevant communications.

• Improving our services, website, and product offerings.

• Preventing and detecting fraud and abuse.

• Sending marketing communications, only where you have given your consent.

3. Legal Basis for Processing

We process your information based on the performance of our contract with you (your order), your consent (for example, for marketing), a legal obligation (such as tax recordkeeping), and our legitimate business interests (such as fraud prevention and service improvement).

4. Sharing Your Information

Your information is only shared with third parties to the extent necessary for our services, including:

• Our payment processors: Stripe, Shop Pay

• Our shipping and fulfillment partners: USPS, UPS, FedEx

• Our supplier(s) for the processing and fulfillment of your order.

• Analytics and marketing service providers (where applicable and subject to your cookie preferences).

Where required, data processing agreements are in place with all relevant parties. We never sell your personal information to third parties. Please note that some orders are fulfilled and shipped directly from an international supplier. In such cases, your shipping information may be transferred outside the United States; we take appropriate safeguards to protect your data in those situations.

5. Data Retention

We retain your information only as long as necessary for the purposes for which it was collected, or as required by law (for example, tax and financial records are retained for 7 years in accordance with IRS requirements).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing efforts. Please refer to our separate Cookie Policy for more information. You can update your preferences at any time via the cookie banner or your browser settings.

7. Security

We implement appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. All payments are processed through a secure SSL connection.

8. Your Rights

Depending on your state of residence, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to opt out of the sale of your data, withdraw your consent, or request data portability. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at support@oliviajamesco.com. We will respond to your request within 45 days as required by applicable law.

9. Contact