Privacy Policy
Olivia & James Charleston
Last updated: June 2, 2025
This Privacy Policy applies to all services provided by Olivia & James Charleston, reachable at support@oliviajamesco.com and located in Charleston. We respect the privacy of our customers and handle the personal information you provide us with care, in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
1. Information We Collect
Depending on how you interact with our store, we may collect information including:
• Name.
• Billing and shipping address.
• Email address.
• Telephone number.
• Order and transaction information.
• Device and browser information.
• IP address.
• Website activity and interactions.
• Customer service communications.
We only collect information that is reasonably necessary for operating and improving our services or where otherwise permitted by law.
2. How We Use Your Information
We may use personal information to:
• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Handle returns and refunds.
• Provide customer support.
• Prevent fraud and protect our store.
• Improve our website and customer experience.
• Meet legal and accounting obligations.
• Send marketing communications where permitted.
3. Shopify
Our online store is hosted using Shopify.
Shopify provides the e-commerce infrastructure that allows us to operate our website, process orders, and provide our services.
Information may therefore be processed by Shopify in connection with your use of our store.
4. Payments
Payments are processed through secure payment providers.
Payment providers may collect and process information required to authorize and complete your transaction.
We do not independently store complete payment card details.
5. Service Providers
We may share information with service providers where necessary to operate our business.
These may include payment processors, fulfillment partners, shipping carriers, analytics providers, customer service tools, advertising platforms, and other technology providers.
These providers process information in connection with the services they provide.
6. Analytics & Advertising
We may use analytics and advertising technologies to understand how visitors interact with our website and to measure or improve our marketing.
Depending on your location and consent choices, these technologies may use cookies or similar identifiers.
7. Cookies
Our website uses cookies and similar technologies for functions including website operation, remembering preferences, analytics, security, and advertising.
For more information and available choices, please review our Cookie Policy and the cookie controls available on our website.
8. Marketing Communications
Where permitted, we may send information about products, promotions, or other Olivia & James Charleston updates.
You can unsubscribe from marketing emails using the unsubscribe option contained in those messages.
9. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
No internet-based system can guarantee complete security, but we take reasonable measures appropriate to the information we process.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, accounting, fraud prevention, and legal obligations.
11. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide rights relating to your personal information.
These may include rights to request access, correction, deletion, or information about how personal data is processed.
Certain jurisdictions may also provide rights concerning targeted advertising or the sale or sharing of personal information as those terms are legally defined.
Requests can be submitted to support@oliviajamesco.com.
We may need to verify your identity before completing certain requests.
12. Third-Party Links
Our website may contain links to third-party websites.
Their privacy practices are governed by their own policies, and Olivia & James Charleston is not responsible for how independent third parties operate their websites.
13. Children's Privacy
Our store is not intended for children to make purchases independently.
We do not knowingly seek to collect personal information from children in violation of applicable law.
14. Changes to This Policy
We may update this Privacy Policy when our practices, services, or applicable requirements change.
The latest version will be published on this page.
15. Contact Us
For privacy questions or requests:
Olivia & James Charleston
Email: support@oliviajamesco.com
Monday to Friday: 9:00 AM to 6:00 PM ET
Saturday and Sunday: 10:00 AM to 4:00 PM ET