Payment Policy
Secure, straightforward and designed to make checkout feel effortless.
Last updated: September 17, 2026
At Olivia & James Boston, we want checkout to feel just as considered as the rest of your shopping experience.
Available payment methods may vary depending on your location, device and the options available through our payment providers. The payment methods available to you will always be shown securely at checkout.
1. Accepted Payment Methods
Depending on availability at checkout, payment methods may include:
The options currently available for your order will be displayed during checkout. Not every method may be available for every customer, location or device.
2. Currency
Prices on our United States storefront are displayed in U.S. dollars unless otherwise stated during checkout.
Your bank, card issuer or payment provider may apply currency conversion charges, foreign transaction fees or other fees. These charges are determined by your provider and are outside the control of Olivia & James Boston.
3. Payment Processing
Payment is generally authorized or collected when you complete your purchase.
Your order can only proceed once payment has been successfully authorized or completed.
If authorization fails, the transaction cannot be completed until a valid payment method is provided.
4. Secure Checkout
Payments are processed through secure payment providers using industry-standard security measures.
Olivia & James Boston does not independently store your complete card details.
Depending on the payment method and provider, additional security checks may be required before your transaction is approved.
5. Discounts & Promotions
Where a promotional, seasonal or volume discount applies, the applicable saving will be reflected during checkout.
Promotions may have their own eligibility requirements, product exclusions or duration.
Unless explicitly stated otherwise, promotional offers are not guaranteed to be combinable with other discounts.
When an Olivia & James promotional saving is applied automatically, no discount code is required unless specifically stated.
6. Failed or Declined Payments
Occasionally, a payment may be declined by your bank, card issuer or payment provider for reasons outside our control.
If this happens, we recommend checking that your payment details and billing information are correct.
You may also try another available payment method or contact your payment provider for further information.
If you are unsure whether an order was successfully placed, please contact us before placing a second order so we can help you avoid an accidental duplicate purchase.
7. Duplicate or Unrecognized Charges
If you believe you have been charged more than once, or you do not recognize a payment associated with Olivia & James Boston, please contact our customer care team as soon as possible.
Providing your order number, the email address used during checkout and the date or amount of the transaction can help us review the issue more quickly.
8. Refunds
Approved refunds are returned to the original payment method in accordance with our Return & Refund Policy.
Once a refund has been issued by Olivia & James Boston, your bank or payment provider may require additional processing time before the funds appear in your account.
Processing times after a refund has been issued are controlled by the payment provider and are outside our direct control.
9. Questions About a Payment
If something does not look right, please do not hesitate to reach out.
Our Olivia & James customer care team will be happy to review the order information available to us and help you understand the next step.