Shipping Policy
Olivia & James Charleston
Last updated: June 2, 2025
We offer free shipping across the United States and provide tracking information so you can follow your order from dispatch to delivery.
1. Order Processing
Orders are generally processed within 1 to 3 business days.
Processing includes order confirmation, preparation, and transfer to the appropriate shipping partner.
Processing times may be longer during periods of unusually high demand, holidays, or other exceptional circumstances.
2. Estimated Delivery Time
After your order has been dispatched, estimated delivery generally takes 7 to 20 business days.
Estimated total delivery time therefore consists of:
Processing: 1 to 3 business days.
Shipping after dispatch: 7 to 20 business days.
Delivery times are estimates rather than guaranteed delivery dates.
3. Free Shipping
Standard shipping is free for orders delivered within the United States.
Any other shipping options available for a particular order will be displayed during checkout.
4. Tracking Your Order
Once tracking information becomes available, you will receive shipping information by email.
Tracking updates can sometimes take a short period to appear after dispatch.
You can also use the Track Your Order page on our website.
5. Multiple Packages
Depending on the items in your order and fulfillment availability, an order containing multiple products may arrive in more than one package.
If this happens, separate tracking information may be provided.
You will not be charged additional standard shipping fees because an order is divided into multiple packages.
6. Possible Delays
Although we aim to deliver within the estimated timeframe, delays can occur due to circumstances outside our reasonable control.
These may include carrier delays, weather, holidays, seasonal demand, customs procedures, or operational disruptions.
If your tracking has stopped updating or your order has not arrived within a reasonable period beyond the estimated timeframe, contact us so we can investigate.
7. Lost Packages
If you believe your order has been lost in transit, contact support@oliviajamesco.com.
We will review the tracking information and, where appropriate, investigate the shipment with the relevant carrier or fulfillment partner.
If the shipment is confirmed lost, we will work with you toward an appropriate replacement or refund.
8. Incorrect Shipping Address
Customers are responsible for checking their delivery information before completing checkout.
If you notice an error after ordering, contact us immediately.
We will attempt to update the address where possible, but we cannot guarantee changes once processing or shipping has begun.
Additional shipping costs caused by an incorrect address may be the responsibility of the customer where permitted by applicable law.
9. Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, first check around the delivery location and with household members or neighbors where appropriate.
You may also need to contact the carrier.
If you still cannot locate your package, contact us and we will help review the available delivery information.
10. Damaged Packages
If your order arrives damaged, please take clear photographs of the packaging and affected item and contact support@oliviajamesco.com.
Our team will review the situation and help determine the appropriate solution.
11. Contact Us
For shipping questions:
Olivia & James Charleston
Email: support@oliviajamesco.com
Monday to Friday: 9:00 AM to 6:00 PM ET
Saturday and Sunday: 10:00 AM to 4:00 PM ET