Shipping Policy
From our collection to your door — with complimentary shipping and tracking along the way.
Last updated: September 17, 2026
At Olivia & James Boston, we want receiving your order to feel just as considered as choosing it.
We offer complimentary standard shipping across the United States and provide tracking information so you can follow your order from dispatch to delivery.
1. Order Processing
Orders are generally processed within 1 to 3 business days.
Processing includes confirmation of your order, preparation of the items and transfer to the appropriate shipping or fulfillment partner.
Business days generally do not include weekends or public holidays.
During periods of unusually high demand, holidays or exceptional circumstances, preparation may occasionally take a little longer.
2. Estimated Delivery Time
Once your order has been dispatched, estimated delivery generally takes 7 to 20 business days.
Order processing: 1–3 business days
Shipping after dispatch: 7–20 business days
Delivery times are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on your location, carrier activity, seasonal demand and circumstances outside our reasonable control.
3. Complimentary Shipping
Standard shipping is complimentary for orders delivered within the United States, unless otherwise stated during checkout.
If additional delivery options are available for your order, they will be displayed during checkout before payment is completed.
4. Tracking Your Order
Once tracking information becomes available, you will receive shipping information by email.
Tracking does not always update immediately after dispatch, so please allow some time for the carrier's system to register the first scan.
You can also follow your shipment through the Track Your Order page on our website.
Please check your spam or promotions folder first. If you still cannot find it, our customer care team will be happy to assist you.
5. Orders Arriving in More Than One Package
Depending on the items in your order and fulfillment availability, an order containing multiple products may occasionally be delivered in separate packages.
In this situation, the packages may arrive on different days and separate tracking information may be provided.
You will not be charged additional standard shipping fees simply because your order is divided into multiple shipments.
6. Unexpected Delays
We do our best to keep every order moving within the estimated timeframe, but occasionally delays can occur outside our reasonable control.
These may include:
- carrier or logistics delays;
- severe weather;
- public holidays or periods of unusually high demand;
- customs or transportation procedures where applicable;
- operational disruptions affecting a shipping or fulfillment partner;
- incorrect or incomplete delivery information.
If your tracking has stopped updating for an unusual period or your order has not arrived within a reasonable period beyond the estimated delivery window, please contact us so we can review the available shipment information.
7. Lost Packages
If you believe your order may have been lost in transit, please contact our customer care team.
We will review the available tracking information and, where appropriate, investigate the shipment with the relevant carrier or fulfillment partner.
If a shipment is confirmed as lost, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
8. Incorrect or Incomplete Shipping Information
Please take a moment to review your delivery information carefully before completing checkout.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to assist, but we cannot guarantee that an address can be changed once processing or shipping has begun.
Where permitted by applicable law, additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
9. Packages Returned to Sender
Occasionally, a package may be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery or another carrier-related issue.
If this happens, please contact us. We will review the circumstances and explain the options available for your order.
Additional delivery costs may apply where a new shipment is required because of information supplied incorrectly at checkout, where permitted by applicable law.
10. Marked as Delivered, but Not Received
If tracking shows your package as delivered but you cannot locate it, we recommend first checking:
- around the delivery location;
- with members of your household;
- with neighbors or building staff where appropriate;
- with the carrier using the tracking information provided.
If you still cannot locate the package, contact us and we will help review the available delivery information.
11. Damaged Deliveries
We want every Olivia & James order to arrive as it should.
If your order arrives damaged, please contact us as soon as reasonably possible and include clear photographs of the packaging and affected item.
This helps our team understand what happened and determine the most appropriate solution.
12. Received the Wrong Item or Something Is Missing
If your delivery contains an incorrect item or something appears to be missing, please contact our customer care team with your order number and, where helpful, photographs of what you received.
If your order was divided into multiple packages, please check the available tracking information first, as another part of your order may still be on its way.
13. We're Here to Help
If something about your delivery does not look right, please reach out. Our Olivia & James customer care team will be happy to review the information available and help you with the next step.